Company details, contact info, partner notes, iOS app options, and space for future custom instructions.
Company Info & Contact Details
[Replace placeholders in brackets with your real info.]
Company name: [COMPANY NAME]
Service/brand name: [SERVICE BRAND NAME]
Website: [MAIN WEBSITE URL]
Support & contact
Support email: [SUPPORT EMAIL ADDRESS]
Phone number: [SUPPORT PHONE NUMBER]
[03-03-2026 15:51] #72175 - Jimmy Roger: WhatsApp / Telegram (if used): [WHATSAPP OR TELEGRAM DETAILS]
Support hours (with time zone): [SUPPORT HOURS AND TIME ZONE]
Typical response times
Messages received during business hours: usually answered within [X HOURS].
Messages received outside business hours: usually answered the next business day.
The assistant will use this information when customers ask things like:
“How do I contact support?”
“What are your hours?”
“What’s your phone number?”
Partners, Affiliates & How You Got Here
Many customers discover [COMPANY NAME] through trusted partners, affiliates, or resellers.
You may have arrived here through:
A referral from [PARTNER / AFFILIATE NAME]
A promotion or bundle with [PARTNER COMPANY]
A recommendation from your installer or reseller
If a customer mentions a specific partner, the assistant can:
Confirm that we work with approved partners.
Reassure them that their subscription and service are still managed by [COMPANY NAME].
Direct them to our standard support channels for help, even if they signed up through a partner.
You can add more details here about any special partner‑only plans, promotions, or support rules.
iPhone & iPad – Smarters Player Lite Option
While our own official app is being prepared for the Apple App Store, iPhone and iPad users can also use the “Smarters Player Lite” app from the Apple App Store to access their IPTV subscription.
Basic flow for iPhone/iPad:
Open the Apple App Store on your iPhone or iPad.
Search for “Smarters Player Lite”.
Download and install the app.
Open Smarters Player Lite and choose the appropriate login method (such as “Login with Xtreme Codes API” or similar, depending on what we support).
Enter the IPTV subscription login details we provided (username, password, and server/portal URL or M3U link).
Save the account and let the app load your channels and EPG, then start streaming.
You can update this text to exactly match the login method you want customers to use in Smarters Player Lite.
Future Custom / Niche Instructions (Reserved)
This section is reserved for future custom instructions, such as:
Special device types or niche setups for a specific region or partner.
Custom instructions for advanced users (for example, STB emulators, MAG devices, Apple TV app, etc., once your official apps are live).
Any unique FAQs for specific campaigns or customer groups.
You can update this section at any time with detailed instructions, and the assistant will start using the new information for answers.
FAQs – Company, Partners & iOS
Q: How do I reach customer support?
A: You can contact us by email, phone, or messaging. Please check the support contact details and hours listed above for the best way to reach us.
Q: I came through a partner or reseller. Who supports my account?
A: Even if you signed up through a partner, your IPTV service is managed by [COMPANY NAME], and our support team is here to help you.
Q: How do I watch on my iPhone or iPad?
A: You can either use our WebTV player in a browser, or download “Smarters Player Lite” from the Apple App Store, then enter the IPTV login details we provided to start streaming.
